FAQ


Q. When will my order arrive?

A. Your package should arrive within 12-20 business days and typical shipping times take 14 business days.

 

Q. Who ships my items?

A. Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location.

 

Q. I made a large order but not all the items have arrived yet?

A. We ship items out in small groups so that you don't get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.

 

Q. How can I track my order?

A. You can check the 'Track My Order' page.

 

Q. How can I change my delivery address?

A. Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.
Email us at lizardonthego@gmail.com.

 

Q. Are there any other costs I need to pay?

A. Shipping & Handling is FREE.

 

Q. Where are you shipping from?

A. Like many great American companies, we currently ship from our warehouse in Asia. As a result, we are able to keep our costs low and pass on savings to the customer. This is why sometimes our items take a little longer to arrive at your door. 

 

Q. Will my data be used by other third parties?

A. No, we value your trust. Your personal details will never be shared or sold to any third party vendors.

 

Q. How safe is it to place an order on your site, will you have access to my bank details?

A. Your card details are secure, payments are processed through Shopify which is certified Level 1 PCI DSS compliant.

We do not have access to your card details and your payment which is processed through Shopify.

Alternatively, you can make payment through our additional payment provider Paypal.


If you have a question which isn't answered here, please email us at lizardonthego@gmail.com.